Warranty and Workmanship

What is covered

• Our labour on installation and repair work for 12 months from the date of the invoice.
• Correct operation of hardware we supplied and fitted, subject to the manufacturer's own warranty terms.
• Return attendance at no charge where the fault is attributable to our workmanship.

What is not covered

• Damage caused by forced entry, vandalism, accident or misuse.
• Failure caused by movement or deterioration of the door, frame or building.
• Hardware supplied by you or modified by someone else after we left.
• Normal wear on keys and cylinders, and lack of routine lubrication.
• Batteries and consumables in electronic hardware.

Manufacturer warranties

Products carry the manufacturer's warranty, which may be longer than ours. We pass on warranty documentation with your invoice and will assist you in lodging a manufacturer claim.

Making a claim

Call +61 3 7068 8739 or email admin@quickprolocksmiths.com with your invoice number and a description of the fault. We aim to acknowledge within 1 business day and to attend or provide a resolution timeframe within 5 business days.

Consumer guarantees still apply

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law, including that services are provided with due care and skill and that goods are of acceptable quality. Those rights are not limited by any timeframe stated above.